SUMMARY OF QUALIFICATIONS
Adaptable Senior Information Technology Professional with a reputation for achieving goals using an in-depth knowledge of information technology, network administration, and network engineering. Professional skills include:
- Creating productive solutions to complex network, hardware, and software issues
- Planning, configuring, installing, upgrading, and maintaining LANs and WANs
- Performing comprehensive network troubleshooting and on-site technical support
- Setting-up, configuring, and maintaining routers, hubs, and switches
- Coordinating multiple network projects to improve overall network reliability
- Developing, installing, testing, and administering numerous system enhancements
- Preparing clear, concise, and well-organized network documentation and reports
PROFESSIONAL EXPERIENCE
Contract work
Sacramento, CA
2007 - Current
Systems/Network Engineer
Contract work for a number of small local companies.
- Installed Citrix 4.0 server on new hardware and deployed Microsoft Office 2003 to all users.
- Upgrade and migration to Exchange 2003 for company with 100 employees in 5 different locations.
- Configuration and management of a Cisco PIX for an office with 40+ employees.
- Generated a detailed Performance Analysis document that covered Windows hardware performance for a major Sacramento retailer.
- Built and deployed backup AD domain controller to be deployed in remote office.
- Installed and configured WSUS to ease deployment of DST patches for over 40 workstations and laptops. Generated Group Policy to force use of WSUS in environment.
Delta Dental of California
Rancho Cordova, CA
2004 – 2007
A nationwide dental insurance provider
Senior Systems Engineer II
A crucial member of a messaging support team that successfully administered, upgraded, and maintained maximum reliability of a messaging infrastructure encompassing 3,500 employees nationwide.
- Seamlessly migrated enterprise messaging infrastructure from Exchange 5.5 to 2003 with minimal end-user impact by utilizing effective project management skills and technical competencies.
- Successfully deployed and managed Microsoft SQL server for backend processing by configuring and monitoring backups, tracking hardware utilization, and applying all software and OS patches on servers.
- Maintained 99.9% Exchange server availability by utilizing an Active-Active-Passive Exchange cluster, advanced system monitoring tools and dedicated mail relays for Internet traffic.
- Saved $3,000 annually by developing stable, scripted solution for booking and utilizing corporate resources that was eventually deployed throughout the Enterprise.
- Captured and quarantined 90% of the 2.6 million spam messages delivered monthly by implementing and maintaining solutions.
- Provided timely reporting of messaging environment by developing various scripts to query information from diverse resources, including Microsoft SQL server, Exchange message tracking logs, and Windows Application and System Event logs.
- Conducted on-going technical needs assessments, provided 24/7 on-call technical support, and performed 2nd and 3rd level support using “attention-to-detail” engineering skills. Supported connectivity, maintained information tickets, and helped achieve network quality goals.
- Developed policies to successfully prevent 99% of all Personal Health Information (PHI) from leaving the company unencrypted.
- Participated in regular server management meetings, including weekly change management meetings, and monthly security patching efforts.
- Worked with peer departments to implement and troubleshoot Exchange & SMTP connectivity for various applications, including HP UNIX, Oracle Financials, and HRMS.
CITIGROUP (formerly California Federal Bank)
Sacramento, CA
1999 – 2003
A worldwide financial institution
Senior Network Engineer
Served as an integral part of a network technical support team entrusted to help administer, upgrade, and maintain maximum reliability of a Windows LAN/WAN encompassing 8,000 nationwide users.
- Completed $2 million project, $125,000 under budget and 60 days ahead of schedule, migrating 6,000 employees to Microsoft Exchange, by using effective project management methodologies.
- Received more than 50 "Five-Star" awards for excellent customer service by consistently delivering timely and positive results.
- Saved the company $30,000 by designing and writing an in-house solution to clean-up end-user mailboxes.
- Selected by senior executives to help plan, coordinate, and transition network data following Citigroup’s acquisition of California Federal Bank.
- Analyzed complex network data, responded to technical problems, and initiated “leading-edge” solutions using a strong grasp of information technology, LAN administration, network engineering, and telecommunications.
- Conducted on-going network technical needs assessments, provided 24/7 on-call technical support, and performed 2nd level network support using “attention-to-detail” network engineering skills. Supported network connectivity, maintained information tickets, and helped achieve network quality goals.
VANIR CONSTRUCTION MANAGEMENT
Sacramento, California
1994 –1999
Local provider of construction and project management services
MIS Administrator
Managed a LAN/WAN connecting 30 remote offices and provided 24/7 desktop support for over 200 employees using proven network engineering, systems analysis, and network administration skills.
- Exceeded employer’s expectations on office relocation project to new 20,000 sf office and 75 connected desktops.
- Achieved consistent customer satisfaction goals by quickly responding to a high volume of desktop problem calls and implementing solutions to solve customer problems.
- Improved internal company communications by developing, and creating the company’s first Intranet.
EDUCATION AND TRAINING
MASTERS OF INFORMATION TECHNOLOGY – PROJECT MANAGEMENT
Capella University (Completion 2008)
BACHELOR OF SCIENCE DEGREE – COMPUTER SCIENCE
California State University, Sacramento
Special Training / Continuing Education / Certification: (partial listing)
- Microsoft Certified Professional, Windows 2000, 2004
- Microsoft Certified Professional, Active Directory, 2004
- Citrix Certified Administrator (CCA), 2003
- Exchange 2000 Implementation and Administration, 2002
- Tumbleweed IME Certification, 2002
- Tumbleweed Secured Mail Certification, 2001
- Trend Micro Certified Security Expert – Level 2, 2001
TECHNICAL SKILLS
Hardware / Operating Systems:
- Servers, desktops and laptops
- Microsoft Windows 2003 / XP / 2000
- Compaq, Dell, Toshiba, IBM, HP
Network Technologies:
- LAN, WAN, CAN and VPN
- SMTP, DNS, DHCP, WINS & LDAP
- Active Directory
- Cisco Routers
- Network Security
- Firewalls
Applications:
- Microsoft Exchange 2003 to 5.5
- Microsoft Live Communications Server(LCS) 2005
- NetIQ Application Manager
- Blackberry Enterprise Server 4.1
- Tumbleweed EMF 6.3 & IME 5.5
- Microsoft SQL Server
- Trend Micro anti-virus products
- Microsoft Office & Visio
- Crystal Reports
Languages:
- HTML, JAVA, ASP, PHP, WebDAV & CDO
- Visual Basic, Visual Basic Script & VBA
- ADO, WMI & WSH
Business Concepts:
- Business Continuity / Disaster Recovery
- Change Control/ Change Management
Eric Woodford
Contact Me
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| Eric Woodford's Resume.doc | 57.5 KB |
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